Friday, May 12, 2017


A CONSUMER POST - THE CELL PHONE FIX

Cell phone companies make money by pushing worthless insurance and new phones.  My current phone, a Samsung, does not have insurance on it.  I had to buy this phone new because the insurance on the old phone required I buy a lessor phone at a so called discount, when in fact I could have bought the same phone on the Internet for half the price being offered by the insurance company.

So I decided no insurance this time.  The news is good.  The money I have now saved on insurance is more than the cost of buying this same phone new.

THERE IS NOTHING WRONG WITH MY PHONE - BUT TMOBILE SAYS OTHERWISE

Well as is always the case when you go into a TMobile store the customer service sucks.  In NY I have to stand in the middle of the street to get an outgoing signal.  They say they are working on the problem.  Last July I was sitting in the middle of the street as late as 3 in the morning trying to find out why United charged me over $2,000 for a last minute ticket to attend my brother in law's funeral.  United did not give a shit that they emptied my account for what was to be about a $900 ticket.  Welcome to the world of modern customer service.  It took three weeks but I got my money back.

SO MY PHONE STOPS RINGING

Before I get into the full story after three weeks of game playing by the TMobile store and its manager I lodged a complaint with TMobile.  They transferred me to a Samsung tech specialist.

NO BIG PROBLEM

Apparently in their latest updates there was a problem which was causing their phones not to ring.  My roommate started to have the same problem with his phone.  The fix was easy.  You change the ringtone, reboot your phone, and then put the ringtone back to the  one you want.  The phone is working fine.  The tech told me the TMobile customer service reps had access to the fix and they had no idea why I was told I had to get a new phone under the warranty, which costs money.

TMOBILE CUSTOMER SERVICE

They told me my only choice was to use the warranty to get a new phone at the cost of $21.00.  They said it would be in the following day.  It took two weeks.  They said they would be able to transfer the data on my phone to the new phone.

Well the phone comes in and I am told they need two batteries and the new phone does not come with a battery.  They are not allowed to use the battery in the display phone.  I was told over and over again by the manager he would get a battery and call me.  He finally stopped calling with all of his lies.

This is when I lodged the complaint with TMobile and Samsung told me of the real fix, versus the TMobile "FIX" of forcing you to get a new phone.


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