Tuesday, April 18, 2017


I went to Lowes for my attic insulation because they were offering 36 months at 3.9 interest.  A week ago they charged my credit card $3400.22 for the insulation.  Every day was another excuse for why nothing was happening.

Finally yesterday the installer verified the size of the living area for purposes of the price.  It was just under what I told them.

I was told they would be here today to do the installation.  This morning the company told me the crew would be here at 11 a.m.  A few minutes ago I realized they never showed so I called.  I was told the problem was Lowes and they would get back with me.

I called Lowes and they said they had no idea why the installer would schedule a time since they had not been formally sent the contract.  When I asked why she  said, Gilbert sends the contract and they have been unable to locate him.  It's been a week.

This is not my first round with this manager at Brownsville's Lowes.  An internet order was lost for weeks and she refused to help.  Only when I filed a complaint on her with corporate did anyone care.

So with the installer unable to perform the installation which I paid for a week ago because Lowes cannot find Gilbert I cancelled the order.

What blows my mind is Joy was very comfortable with me cancelling the order.  It was like it was a daily act for her.  This is not how you treat customers.  I have one payment left on my Lowes credit card for some gardening supplies I bought a few months ago, and then I am shredding the card.

Off to McCoys for the installation.


BobbyWC said...

I have a text message from Sanchez with the same claim. A recording will be nice

Anonymous said...

Let me see what I can do.


BobbyWC said...

corporate fixed everything. They install tomorrow.

But I can tell you this morning the two people they had at the information desk made it clear customers can go to hell.

I was told to be there in the morning to speak with a specific person. It was about 8:30 and the young man said the person I was suppose to meet was out to lunch. He was unwilling to walk 20 feet to check the man's office. The other young lady with no real interest to help once it came time to fix a register problem did note she thought the man had not gone to lunch. But then the special program would not come up for 3.9% interest and she pretended she knew nothing about it eventhough she had the sheet with the code that needed to be scanned to get the low interest rate. Because of her indifference it will not take two weeks for the lower interest rate to post. She knew about my complaint and decided to cop an attitude. there are so many good people who would take her job, but Lowes prefer people with an attitude.

Bobby WC